Frequently Asked Questions

Signature fragrances are available online. Simply select your product and format (personal fragrance, diffuser, etc.), add to cart, and proceed to checkout.
Yes. Use our custom fragrance order form, share your preferences, and our team will handcraft a unique blend for you.
You can order fragrances as personal perfume, diffusers, or for other bespoke uses. Available formats are indicated on each product page.
We use high-quality essential oils and select natural ingredients in all blends, minimizing synthetic components wherever possible.

We accept major credit cards, debit cards, and select secure payment platforms.
Currently, we ship within [update with countries/regions served]. Shipping options will be shown during checkout.
Most orders are shipped within 3–5 business days. Custom blends may require extra time for formulation. You will receive tracking details once shipped.
Please contact us promptly. While we cannot guarantee changes after payment, we will do our best to assist if your order hasn’t entered production.

Unopened, unused signature fragrances may be returned within 14 days of delivery. Custom fragrances are non-returnable except for defects or errors.
Email hello@roblefragrance.com within 7 days of receiving your package. We’ll arrange a replacement or resolve the issue quickly.

Keep bottles tightly sealed, out of direct sunlight, and at room temperature for best preservation of scent.

Simply fill out the order form, indicating preferred scent profiles and formats. We may reach out with follow-up questions for a truly personalized blend.
Yes. Each bespoke blend is tracked in our records so you can reorder at any time.

Email us anytime at hello@roblefragrance.com, or use our contact form. We respond promptly to all inquiries.

If your question isn’t answered here, please get in touch—ROBLE Fragrance Lab is committed to exemplary, discreet service.