Shipping & Returns

ROBLE Fragrance Lab wants you to be fully satisfied with your purchase and experience.

Shipping Information

  • We ship within the United States, using USPS, UPS and/or FedEx. Orders are processed and shipped within 3–5 business days unless otherwise noted. Custom fragrances may require additional time for blending.

  • Shipping costs and estimated delivery times are displayed during checkout.

Order Tracking

  • You will receive a confirmation email and a tracking number once your order ships.

  • Should your order arrive damaged, incomplete, or incorrect, please contact us within 7 days at alan@roblefragrance.com. We will arrange for a replacement or resolve the issue promptly.

Returns & Exchanges

  • Unopened, unused signature fragrances may be returned within 14 days of delivery for refund or exchange. Return shipping costs are the responsibility of the customer.

  • Custom fragrances are not eligible for returns or exchanges.

Refunds

  • Approved refunds will be processed to your original payment method within 7 business days of receiving your returned item.

Contact Us